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How we do business

Q.What qualifications are necessary to order from Mid-Continent?
Q.What information is needed when ordering an exchange unit?
Q.What is the warranty on an overhauled or repaired unit?
Q.Are loaner units available?
Q.What is Mid-Continent's policy on restocking?
Q.What methods of shipping are acceptable for an instrument?
Q.What type of packaging is recommended for shipping an instrument?
Q.What is an overhaul?
Q.How are core deposits handled?
Q.How many days are allowed to return an exchange core?
Q.How soon will an order ship?
Q.Why is the phone number not available on the web site?
Q.What about shipping problems?
Q.Which credit cards will Mid-Continent accept?
Q.Are net 30-day terms available?
Q.To which location should the core be returned?
Q. I don't have a core unit. Can I purchase an overhauled unit outright?
Q.Is it less expensive to have a unit overhauled versus getting an exchange?
Q.Why are shipping charges so high?

About our products and services

Q.What certification is included with overhauled instruments?
Q.What documentation is included with a new instrument?
Q.The new or overhauled directional gyro that has been installed does not agree with the wet compass. Is there something wrong with the gyro?
Q.Is the new instrument a direct replacement for the worn out instrument?
Q.The air driven gyro from Mid-Continent that's just been installed is slow to come up, precesses, doesn't stay level, and/or tumbles. Is there a problem with the gyro?
Q.What is the hourly shop rate for repairs?
Q.The original manufacturer's data tag is illegible or no longer with the unit. Is this an acceptable core?
Q.Does it matter which serial number is received on an exchange?
Q.Is an instrument that has been exposed to water repairable?
Q.Is a turn coordinator a suitable replacement for a turn and slip (needle and ball)?




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