Frequently Asked Questions

How We Do Business

Are net 30-day terms available?

Yes. Contact us for a copy of our credit agreement. Please note, three aviation-related companies are required as references.

Which credit cards do we accept?

We accept MasterCard, Visa, American Express and Discover.

Are loaner units available?

Loaners or rental units are not available. Overhauled units are offered on an exchange basis. Units that are not needed may be returned subject to a restocking fee.

What type of packaging is recommended for shipping our products?

Bubble wrap or foam is acceptable. Packing peanuts are ineffective in protecting an instrument during shipping.

What methods of shipping are acceptable for our products?

When properly packaged, our products can be shipped by air or ground service.

What about shipping problems?

The shipping company requested at the time of the order is responsible for delivering the shipment on time and in good condition. Our Customer Service team will provide as much information and assistance as possible to track down shipments and to help to recover losses, but delays or incidental charges, including missed flights, added expense, etc., are not the responsibility of Mid-Continent Instruments and Avionics or True Blue Power.

How soon will my order ship?

Most orders will ship the same day, unless it is a large quantity order, or an item has a quoted lead-time.

How do you ship lithium products?

The U.S. Department of Transportation regulates the shipping of all lithium batteries under its Hazardous Materials Regulations (HMR). For more information on these regulations and how to properly ship lithium products, please contact us.

What is our policy on restocking?

There is a charge of 15% for items returned unused. This helps to offset the cost of re-certifying the unit. Additional charges may apply for a product that has been installed or handled improperly.

How are core deposits handled?

We do not typically bill up front for a core on an exchange transaction. An RMA is sent out with the exchange unit and should be returned with the core. Overseas shipments, along with some domestic COD transactions, may require a core deposit, which will be quoted at the time of sale.

How many days are allowed to return an exchange core?

Unreturned cores will be subject to billing after 30 days. The deadline may be extended if arrangements are made before the end of the 30-day period.

To which location should the core be returned?

Cores may be returned to either of our two locations:

9400 East 34th Street North
Wichita, Kansas 67226

9722 Topanga Canyon Boulevard
Chatsworth, California 91311

Is it less expensive to have a unit overhauled versus getting an exchange?

No. Our team of expert technicians performs full teardown overhauls (see “What is an overhaul?“). Units can be evaluated and repaired as necessary (90-day warranty applies). We provide our exchange service to customers at no additional charge.

What is the warranty on an overhauled or repaired unit?

We provide a one-year/800-hour limited warranty on overhauled instruments and 90 days on repairs.

Are overhauled instruments available outright?

Overhauled instruments are offered for exchange only, and are not available for outright sale. We strive to maintain availability of units in our exchange pool for all of our customers. Check availability of a new unit from us, or purchase a core from a reputable dealer that will guarantee that you receive a repairable unit.

What information is needed when ordering an exchange unit?

You will need the manufacturer’s part number and serial number when ordering an exchange unit. The aircraft type, voltage, lighting voltage, and panel tilt may also be needed, depending on your unit. It is also helpful to have the mod status. The exchange transaction requires the return of the exact same part number and acceptable mod level and/or serial number. Any discrepancies should be addressed in advance.

What is an overhaul?

The FAA does not recognize the term “overhaul”, but does require units installed in an aircraft to be “serviceable”. Returning a unit to service may be as simple as a functional test, but in order to provide the longest life and the least possibility of a recurrence of an intermittent failure, our technicians perform a complete teardown of the unit. Units overhauled by Mid-Continent Instruments and Avionics have all bearings, worn or defective parts, and all painted parts replaced. All factory-required modifications are included in order to provide a “like new” instrument.