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FAQs

Overhaul / Exchange & Repair

What is an overhaul?
What is the difference between repaired and overhauled?
How long do I have to return a core? When will I know if the core I sent is good?
Do you have charge-back (sometimes called ‘add-bill’) fees?
What information is needed when ordering an exchange unit?
Are overhauled instruments available outright?
What is the warranty on an overhauled or repaired unit?
Is it less expensive to have a unit overhauled versus getting an exchange?
To which location should the core be returned?
How many days are allowed to return an exchange core?
How are core deposits handled?
Are loaner units available?