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FAQs

How We Do Business

What is an overhaul?
What information is needed when ordering an exchange unit?
Are overhauled instruments available outright?
What is the warranty on an overhauled or repaired unit?
Is it less expensive to have a unit overhauled versus getting an exchange?
To which location should the core be returned?
How many days are allowed to return an exchange core?
How are core deposits handled?
What is Mid-Continent’s policy on restocking?
How soon will an order ship?
What about shipping problems?
What methods of shipping are acceptable for an instrument?
What type of packaging is recommended for shipping an instrument?
Are loaner units available?
Why are shipping charges so high?
What qualifications are necessary to order from Mid-Continent?
Which credit cards will Mid-Continent accept?
Are net 30-day terms available?