Privacy, Terms and Conditions
Last updated on April 14th, 2021
The “Site” means MCICO.com, truebluepowerusa.com, truebluepowermarine.com, flySAM.com, lifesavergyro.com and any websites that are linked to or from the Site and that we own or control. “We” means Mid-Continent Instrument Co., Inc. or its owners, subsidiaries, agents and affiliates.
By using the Site you agree that you are over the age of eighteen and that you agree to the terms and conditions in each section of this “Agreement.” If you do not agree with these terms and conditions you should stop using the Site immediately.
Please note that this Agreement may change from time to time. We expect that most changes will be minor. Any changes will be posted on this page and we encourage you to review this Agreement from time to time.
If you have questions regarding this Site or this Agreement, please contact us.
Mid-Continent Instruments and Avionics
9400 E 34th Street N.
Wichita, KS 67226
“Material” means the products, services, resources, information, data, specifications, photographs, text, audio, video and other content displayed on the Site.
Note that the use of certain Material or the conduct of certain transactions on the Site could be subject to additional terms and conditions that we will make available to you prior to using such Material or completing such transactions.
We offer some services that do not require you to provide any personal information. In providing this Site we might collect the following types of information:
Cookies and Tracking Pixels
When you use the Site, we may send one or more small files containing a string of characters (as cookies or tracking pixel image files) to your computer, which uniquely identify your browser or computer. We use this method to improve the quality of our service, to store your preferences, and to track Site useage. We may store cookies for up to one year.
Server Log Information
When you use the Site, our servers automatically record information that your browser sends whenever you visit any website. Such server logs may include information such as your Internet Protocol address, web request, browser language, browser type, the date and time of your use and one or more cookies that can uniquely identify your browser.
Automated Decision Making
We utilize automated decision-making processes, through user activity on the Site, to determine when/if we display specific content or advertising to a user.
When you email or contact us, we may retain your communications in order to process your requests, respond to your inquiries and improve our Site, products and services.
Your Personal Information
When you register with a part of our Site or submit information to us we may ask you to provide “Personal Information” like your name, mailing address, phone number, email address or an account password. For some services, we might also request credit card or other payment account information. We may combine the information you submit in order to provide you with a better experience and to improve the Site quality. We may retain this data for an undetermined amount of time for business purposes.
Other Sites and Third-party Organizations
- Google Analytics (https://www.google.com/analytics/)
- Google Tag Manager (https://www.google.com/analytics/tag-manager/)
- Google Search Console (https://www.google.com/webmasters/tools/home/)
- Lucky Orange (https://www.luckyorange.com)
- LinkedIn Tracking Pixel (https://business.linkedin.com/marketing-solutions/conversion-tracking/)
- AdWords Remarketing (https://adwords.google.com/home/)
- Facebook Pixel (https://www.facebook.com/business/learn/facebook-ads-pixel/)
- Convert.com (https://www.convert.com)
- Bing Webmaster Tools (https://www.bing.com/toolbox/webmaster/)
- UPS (https://www.ups.com)
- FedEx (https://www.fedex.com/en-us/home.html)
- ACE AES (https://www.cbp.gov/trade/automated)
- PayPal (https://www.paypal.com/us/home)
- Adobe Commerce (https://business.adobe.com/products/magento/magento-commerce.html)
- Investis Digital (https://www.investisdigital.com)
- Genius Monkey (https://geniusmonkey.com)
- HubSpot (https://www.hubspot.com)
- OneTrust (https://www.onetrust.com)
- ADP Inc. (https://online.adp.com)
We will not provide your personally identifiable information to any other entity unless authorized by you, although we may securely store your information with services that we use, including the ones shown above. In the event that personal information is shared or stored with a third party, we will rely on standard contractual clauses approved by the EU commission when available. If such standard clauses are not available, we may securely transfer or store your information, given your consent to this Agreement. Some information may be shared in the aggregate with third parties for the purposes described in this Agreement or other supplementary privacy notices for specific transactions or Material. In addition to the above, such purposes may include:
- Ensuring the technical functioning of our network;
- Providing services, including the display of content;
- Auditing and analysis in order to maintain, protect and improve our services;
- Identifying you if we believe we need to in order to enforce compliance with this Agreement or to protect the rights or property of our Company, Site, or customers; or
- Complying with applicable laws, including those pertaining to Technical Data or the U.S. Dept. of Commerce.
Security of Personal Information
While we make a good faith effort to prevent third party, non-affiliate access to personal information, you agree and understand that internet communications may not be secure. Thus, we cannot warrant or guarantee that your personal information will not be disclosed to or accessed by parties other than those authorized under this Agreement. Thus, to the extent allowed by law, you agree and understand that we will not be liable for actual or consequential damages caused by such disclosures of your personal information in excess of any funds you have paid to us in connection with your disclosure to us of Personal Information. If you wish to contact us to comply with GDPR, CCPA or other applicable privacy laws, you may contact us.
Request, Update or Remove Your Personal Information
At your request, we will make reasonable efforts to update, change or delete any personal information you may have provided via the Site. You may also request details about the use and disclosure of information collected at any time or lodge a complaint. Please contact us or call Mike Sanders, Director of Information Technology, at 800-821-1212.
Mid-Continent Instruments and Avionics
9400 E 34th Street N.
Wichita, KS 67226
NOTE: We do not sell your personal information. Information collected is used for business purposes only. In compliance with CCPA 1798.120(b),1798.135, you can opt-out from the disclosure of your personal information at any time.
No user shall be discriminated against for exercising any of the above requests.
By applying to become a customer, purchasing products from the Site, contacting us or subscribing to our mailing list, you consent to the use of email, and specifically your email address, for communications from us.
Types of email communication include, but are not limited to, the following:
- Transactional emails
- Website registration/login information
- System update announcements
- Marketing emails
To unsubscribe at any time by using the unsubscribe link at the bottom of most of the communications you receive from us.
You agree and understand that to enforce this Agreement, resolve disputes, or provide information to satisfy applicable laws, regulations or proceedings, we may need to retain your personal information. Additionally, you understand and agree that your personally identifiable information may be retained by us in residual back-up files that are a function of our server back-up systems.
Purchases and Returns
Through our exchange program you will receive an equivalent instrument in fully overhauled and certified (OHC) condition. To complete the exchange you must return a repairable core within 30 days. The core must have the same part number as the exchanged unit and a legible, original nameplate. If the return core is not repairable, we will let you know and offer the exchange to you at the outright sale price or at the cost to replace the core with a factory-new unit.
Units under the original manufacturer’s warranty do not qualify for exchange, but may be eligible for warranty repair with original manufacturer’s approval. We strive for immediate, off-the-shelf availability to support customers in providing fast service to the end-user. Exchanges incur no additional charge above a standard overhaul. Returned instruments are completely overhauled, tested, and recertified before being placed back in our exchange pool.
If no exchange is available or you prefer to keep the original unit, we can overhaul it for you. Overhauls are fully reconditioned and all damaged or worn parts are replaced. We take pride in reducing turnaround time to a minimum. If a part is not readily available, we will notify you immediately of any expected delay.
Returns and recertification
Standard overhaul service includes FAA compliance and functional testing that exceeds industry norms. Returned instruments are billed a recertification fee since the unit will require new FAA work orders, complete functional testing, and inspection. You should inform the aircraft owner that actual costs for such returns are unavoidable and billed at 15% of the exchange fee, or higher for complex remote gyros. Call our customer service at 1.800.821.1212 (Kansas) or 1.800.345.7599 (California) to explain the need for a return and we will give you advance notice of the expected cost.
Because of our commitment to a superior product, we do not offer refunds on improperly packaged, mishandled or used instruments, or contaminated gyros. Instruments are fragile and must be handled with care. Change filters and clean air systems regularly for extended unit life.
Ordering and shipping
For exchange units, you’ll need to specify:
- Manufacturer’s part number and type number
- Instrument panel tilt (where applicable)
- Any other distinguishing features
- Voltage or power rating (including lighting voltage)
- Dial color
Carefully pack instruments in sturdy cartons with suitable shock-absorbing material. Use soft foam inserts only, not foam peanuts, bubble wrap or newsprint. To minimize potential damage, ship via Federal Express, Air Freight or UPS. Avoid shipping gyros by parcel post.
Please specify both payment and shipping method when you first contact us. You may ship to either of our two locations. Include details of the unit malfunction in the shipment and indicate which type of repair: overhaul or exchange. Note the return freight method you prefer and provide a contact name with phone number. Shipping charges are the customer’s responsibility.
All shipments are FCA (Shipping Point). We make every effort to prevent shipping damage, and utilize the fastest, economical shipping method unless you request otherwise. To prevent unnecessary costs and delays, inspect all shipments immediately and report any damage to the carrier. You are responsible for completing all claims and collecting reimbursements.
We are able to obtain shipping discounts from major shipping carriers due to our volume purchasing power. In order to help defray costs to our customers, we may be able to pass a portion of that freight discount to you.
Catalog prices are dealer net for an overhauled and certified (OHC) exchange. An exchange depends on availability and customer preference. Note that prices are in U.S. dollars, before customs duties or freight, and subject to change without notice.
With an approved customer account we offer net 30-day terms. We accept check or money orders if sent with your order, or you can arrange for cash-on-delivery (COD) or payment by credit card. Take care with COD shipments to make sure someone is available to receive them: if refused and returned, you’ll be required to cover all shipping and handling.
We stand behind our work. Your satisfaction is the cornerstone of our business. If you are dissatisfied for any reason, let us know. For assistance, contact a customer service representative at either of our two locations.
We warranty all exchanges and overhauls for one (1) year or eight hundred (800) hours of operation, whichever occurs first. Repairs include a 90-day limited warranty. All gyro products have a maximum six (6) months shelf life. Units held in storage should be exercised every six (6) months to insure unit performance when installed. We will repair or replace a defective unit under warranty once the unit is returned and we verify the malfunction. After repair or replacement, items under warranty retain the unused portion of the original warranty.
We warrant that all articles we furnish will conform to applicable specifications at time of shipment and be free from defects in workmanship and in materials we replace. Our obligation will be limited to replacement of repair. Except for a warranty of title and the warranty set forth above, no other warranties, express or implied, or other obligations or liabilities shall apply. In no event will seller be liable for any incidental damages, consequential damages, special damages, indirect damages, loss of profits, loss of revenues, or loss of use, even if informed of the possibility of such damages, seller’s liability for damages arising out of or relating to a product or order is limited to the lower of catalog or contract price for the specific product that gives rise to the claim. To the extent permitted by applicable law, these limitations and exclusions will apply regardless of whether liability arises from breach of contract, warranty, tort (including but not limited to negligence), by operation or law, or otherwise.
Manufacturer's Limited Warranty
We will repair units under the Original Equipment Manufacturer’s (OEM) warranty if we are an authorized repair station for the specific manufacturer. Otherwise you must contact the original manufacturer for warranty claims if needed.
This limited service is only available when a unit is being serviced by us or if an exchange is not available. It is not a general rental or loaner program; other restrictions do apply.
When available, we offer loaner instruments at 30% of the exchange cost per month, with a one-month minimum. A deposit amount is first invoiced at the exchange price, with credit for return based on the unit’s condition when shipped back. Signs of improper handling or installation will incur repair charges in addition to the monthly rate. After receipt of your serviced unit you have two weeks to return the loaner.
General Conduct & Limited License
You may access, display, and print one copy of the Site Material solely for your personal, internal, non-commercial use, except as otherwise specified on this Site or on a particular item of Material. No other use of the Material is authorized. You agree that the copy of the Material shall retain all copyright, trademark and any other notice in the same form and manner as any such notice appears on the Material or on the Site. You may not otherwise reproduce, modify, distribute, transmit, post, or publish the Material without our prior, written consent.
You understand and agree that any permitted use of the Material and the Site is at your own discretion and risk. You will be solely responsible for any damage to your network, software or computer system, and for any loss of data that could result from the use of the Site or the Material.
While visiting the Site, you shall not submit, post, publish, distribute or transmit: (a) material that is illegal, indecent, obscene, libelous, defamatory, false or misleading; (b) material other than that which may be requested by an interactive application or tool on the Site; (c) unsolicited advertising, promotional material, or other forms of solicitation; (d) material that would infringe the intellectual property, privacy or other rights of third parties, (e) a computer virus, worm, Trojan horse or other element destructive to the Site or any of our hardware or software accessible through the Site, or (f) a digital or manual signature, password, or other element impersonating our employees, or any forged TCP/IP headers or parts of a header, in an attempt to gain unauthorized access to our computers, software, data, accounts or databases.
You may not, without our prior written consent, use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Site or accessed through this Site. You also may not engage in the mass downloading of files from the Site; use the computer processing power of the Site for purposes other than those permitted above; or flood the Site with electronic traffic designed to slow or stop its operation.
“Third-Party Material” means Material owned by third parties, as well as links to websites owned by third parties. This Site may include or provide access to Third-Party Material. Use of Third-Party Material is at your own risk and we are not responsible for the accuracy or reliability of any Third-Party Material. Our inclusion of Third-Party Material on this Site shall not be construed as our endorsement of any third party or the Third-Party Material, and no rights or licenses are granted to you in the Third-Party Material. You agree to defend and hold us harmless from any liability that may result from your use of Third-Party Material.
This Site and the Materials contain third party’s and our intellectual property that is protected by United States and International Law. Except as otherwise in this Agreement, nothing contained herein shall be construed as granting any license, patent, trademark, servicemark, copyright or other intellectual property right to you.
The following are our trademarks, servicemarks, or registered trademarks:
|85214656/ Reg.# 4214669
|MID-CONTINENT INSTRUMENTS + AVIONICS
|85514827/ Reg.# 4249097
|85514843/ Reg.# 4262524
|87134286 87344005/ Reg.# 5358446 / 87134272 87343822/ Reg.# 5377851
|TRUE BLUE POWER
|85066561/ Reg.# 3939218
|TRUE BLUE POWER
|87519824 / 87546765 / 87134216 / Reg.# 5203472 / 87134235/ Reg.# 5203473 / 87134250/ Reg.# 5203474 / 87134119 / Reg.# 5203471
Additionally, any trademarks, trade names, trade dress, service marks, logos, domain names, and URLs provided in the Material or displayed on the Site are our property or that of third parties, and no right to use such marks is granted to you by your use of this Site. Other company names, brand names, trademarks and logos are the property of their respective owners. The Site and the Materials are our or third party copyrighted property. You may not download, copy, or use the Site or Materials except as specified in this Agreement.
Submissions to the Site
Compliance with Applicable Laws; Export Control Laws
The Site and the Material may be subject to U.S. export control laws and may also be subject to the laws of the country where you reside. You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the Site and the Material. We do not represent that the Site or the Material is appropriate or available for use in any particular jurisdictions. If you choose to access this Site from any jurisdiction you do so at your own risk. The laws of the State of Kansas, United States of America, excluding choice of law principles, shall govern and construe any and all issues relating to use of the Site and the Materials.
Jurisdiction and Venue
Venue, or the place in which you may bring a law suit, for disputes about this Agreement, use of the Site, or use of the Materials or for claims and based on the subject matter of this Agreement shall be in the State District Court of Sedgwick County, Kansas, or the United States District Court for the District of Kansas in Wichita, Kansas. By using this Site and the Materials you agree to such jurisdiction and venue, and you give up the right to select venue in any other forum.
Disclaimers & Indemnification by You
Termination and Survival
All Site Material, unless otherwise noted, is and shall remain our sole property. Any content you view, copy, print, download or use from the Site shall be solely for your personal, non-commercial use. Material on this Site may not be modified in anyway and may not be used, copied or distributed separate from accompanying text. You agree and understand that you may not use the content in any way that is misleading; that falsely suggests the existence of a business relationship between you and us; that is derogatory, disparaging, or which displays our products, employees, affiliates or representatives in a negative light. You also agree and understand that we may at any time and in our sole discretion revoke your authorization to use Site Material and we may require you to immediately cease using all Site Material.